How the review system works at xo.gr
Through a simple process, you can review companies at xo.gr and the professionals answer back. A valuable communication channel, from which no business is excluded!
Give feedback, everyone needs it!
Your daily dealings with businesses and professionals hide an important tool: your opinion!
- Share the experience with the community and help with their market research
- Reward companies for the good service you received or give feedback on points that can be improved
- Use this communication channel to contribute to the decision of others, giving accurate and useful reviews
Respond to reviews and establish your credibility!
Information has power and it can boost your business:
- Take the opportunity to thank or respond to any good or bad review
- Increase your chances of standing out thanks to online reviews
- Claim reviews from satisfied customers and give them the opportunity to advertise you
- Utilize constructive feedback to improve your service or product
Frequently Asked Questions
- How do I evaluate?
- How do I respond to an review?
- Conditions and time
• Everyone: the visitors of xo.gr, but also the professionals who wish to evaluate another professional. Note though, that a negative review to a fellow professional may be considered as unfair competition and not get approved
• Register at xo.gr by clicking on "Login" at the top right of the page and create an account
• Visit the profiles of companies you know personally and submit your review by clicking on "Login and review this business"
• In the section "Reviews" in your account, see the companies that you recently visited on xo.gr and evaluate the ones you know personally• You can submit a unique review to each company, as long as you are not the owner
• You will be informed via email when the review appears on xo.gr, but also in case it is not accepted you will know why this happened, so that you can submit your review again.
• You will be notified via email when the business manager responds
• You will be informed via email when the review appears on xo.gr, but also in case it is not approved, you will know why this happened, so that you can reply again
• The reviews are available for all companies and professionals, of all categories at xo.gr. The objective is the best service for the user and they are an integral part of xo.gr
• Register at xo.gr by clicking on "Login" at the top right of the page and create an account using the email you have stated for your business
• In the "Response to reviews" section in your account, see the reviews your business has received and reply to each one• If I register by my personal email or my business email changes, will I see the reviews my business receives at xo.gr?
• You will be notified via email if this happens and you can respond to any review, whether it is new or an edit of an existing one.
• You will be informed via email when the review appears on xo.gr, but also in case it is not accepted, you will know why this happened, so that you can reply again
• There can be no change in a response that has been published, so think carefully about what you will answer as you represent your business in the community
• Your review will appear on the business profile if it meets the requirements: (1) you are not the owner, (2) you do not use inappropriate phraseology, (3) you do not use personal or commercial information, (4) it does not contain irrelevant content and (5) is not a practice of unfair competition
• Your answer will appear on the business profile if it meets the requirements: (1) you do not use inappropriate phraseology, (2) you do not use personal or commercial information, (3) it does not contain irrelevant content and (4) it is not a practice of unfair competition
• Contact us (8001101888 from landline free of charge, 210 9204200 or customerservice@xo.gr) and we will evaluate your request. Remember, reporting is serious and should not be abused simply because you disagree with an assessment or an answer. If your report is deemed valid, the review or the answer will be excluded from the profile of the company, otherwise it will continue to be live, without the obligation of Chrysos Odigos SA. to inform you or respond to it.
• Processing reviews and responses takes 1 to 5 days, unless it is a period with a large volume of incoming reviews, in which case you may need to wait a little longer.